Shipping & Returns

INDIVIDUALLY MADE ON-DEMAND.

In case you missed the memo, we do not sit on stock. Instead, we only bring a garment to life after it has been loved and ordered by you. Production takes 10-15 days from order to dispatch (except for newly launched products during Early Adopter Week), but if you need it faster you can add priority production for an additional $10 / item by contacting us at care@mpact-studio.com.

SHIPPING

  • Complimentary Shipping on all orders above $500.
  • For orders under $500, shipping fees are as below:
COUNTRY STANDARD EXPRESS
US $25 | 2 weeks - 1 month $35 | 3 - 10 business days
UK, France, Belgium, Germany, Ireland, Netherlands, Japan, 
Italy, Sweden, Denmark, Finland, Spain, Portugal, Greece, Cyprus, Austria, Czech Republic
$20 | 2 weeks - 1 month $35 | 3 - 10 business days
Korea (South), China, Hong Kong, Taiwan, Australia, New Zealand, Norway, Canada, Singapore, Switzerland, India, Thailand
$15 | 2 weeks - 1 month 
$35 | 3 - 10 business days
Rest of the world
$25 | 2 weeks - 1 month
$35 | 3 - 10 business days

Standard: VNPOST | Express: EMS/DHL

Import duties apply to your order depending on your order value and shipping country. 

Please note that all items are made to order in our studio. Production takes 10-15 days from order to dispatch.

If you need it faster you can add priority production for an additional $10 / item by contacting us at care@mpact-studio.com or call us on +84 969 987 715

Please note that this does not include VAT or Customs Tax. You are responsible for any VAT or Customs Tax that may occur upon delivery.

Due to COVID-related border and shipping delays, some items may take an additional 2-3 days to arrive.

RETURNS

Our goal is for you to have a happy and lasting relationship with your chosen outfit.

If you’re not completely happy you can return or exchange any unworn, unwashed, eligible items  within 14 days of delivery. 

 To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

STEPS TO RETURN YOUR PURCHASE

      1. To start a return, you can contact us at care@mpact-studio.comPlease state your name, order number, item(s) you wish to return and reasons for return. If your return is accepted, we will provide you with our shipping address in Ho Chi Minh. Items sent back to us without requesting a return will not be accepted. 
      2. Place the product in the original shipping box - please clearly mark "Returned Vietnamese merchandise, no commercial value". If you fail to do so, we will not be liable for any customs charges incurred. 
      3. Call the shipper you've chosen and arrange the shipment. Please email our customer care service to provide the tracking number of the shipment. 

Please note that you would need to return your order from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs. 

Please note: Original shipping charges, customs charges and handling fees may all be deductible from any refund due. 

For any questions you can call us on +84 969 987 715 or e-mail us at care@mpact-studio.com

Exceptions / non-returnable items 

Certain types of items cannot be returned, like hygiene products (such as face masks) and customised products (such as custom-made, special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

Please note that shipping costs are not refundable. 

International Orders

Please note that any Shipping and/ or Duties Charges on International Orders that may incur are not refundable.

Please note that you are responsible for return shipping fees

LAST, BUT NOT LEAST

Return is a burden to you and our mother earth. Please take as much time as you need and get in touch with us with any questions to help you make an informed purchase decision.